[0.7.5] Update Failed; Download failed (SSL connect error)

Bugs that we were not able to reproduce, and/or are waiting for more detailed info.
Post Reply
DoomOfMax
Burner Inserter
Burner Inserter
Posts: 8
Joined: Thu Sep 05, 2013 4:28 pm
Contact:

[0.7.5] Update Failed; Download failed (SSL connect error)

Post by DoomOfMax »

Hi,

When I start the game, an want to login, it says
"Update Failed
Download failed (SSL connect error)"
And then I'm in the main menu.
I found out, it has something to do with my Kaspersky Internet Security 2013.

kovarex
Factorio Staff
Factorio Staff
Posts: 8078
Joined: Wed Feb 06, 2013 12:00 am
Contact:

Re: [0.7.5] Update Failed; Download failed (SSL connect erro

Post by kovarex »

Maybe you just need to make firewall exception for Factorio, I don't know that program, but I guess it is possible.

SilverWarior
Filter Inserter
Filter Inserter
Posts: 559
Joined: Mon Mar 04, 2013 9:23 am
Contact:

Re: [0.7.5] Update Failed; Download failed (SSL connect erro

Post by SilverWarior »

I'm not sure about Kaspersky Internet Security 2013 but ESET Smart Security will block any SSL conection if it can't verify the security certificate by itself.
It is posible that Kaspersky Internet Security 2013 has similar feature.
So I recomend updating Kaspersky and also downloading Windows updates regarding the Root Certificates (newest information about trusted security certificate signers).

DoomOfMax
Burner Inserter
Burner Inserter
Posts: 8
Joined: Thu Sep 05, 2013 4:28 pm
Contact:

Re: [0.7.5] Update Failed; Download failed (SSL connect erro

Post by DoomOfMax »

Thanks for the answers!

The firewall ports are not the problem,
I tried but it didn't work.

I don't think there is such an option in KIS13,
this ist the only game, where I get such an error :(

Greetings,
Max

User avatar
cube
Former Staff
Former Staff
Posts: 1111
Joined: Tue Mar 05, 2013 8:14 pm
Contact:

Re: [0.7.5] Update Failed; Download failed (SSL connect erro

Post by cube »

Thans for this report, I have no idea how to fix it now, but there should definitely be more info in that message to troubleshoot this kind of error. I'll add it for next version.
I have no idea what I'm talking about.

Amaror
Burner Inserter
Burner Inserter
Posts: 9
Joined: Fri Oct 11, 2013 11:40 am
Contact:

Re: [0.7.5] Update Failed; Download failed (SSL connect erro

Post by Amaror »

Same problem here.
Factorio.exe is allowed in Kaspersky and everything.

User avatar
cube
Former Staff
Former Staff
Posts: 1111
Joined: Tue Mar 05, 2013 8:14 pm
Contact:

Re: [0.7.5] Update Failed; Download failed (SSL connect erro

Post by cube »

Any changes on this one? Moving to pending.
I have no idea what I'm talking about.

Post Reply

Return to “Pending”